# What broke on 2025-05-20

- Incidents: 10 at 9 providers; major outages: 1
- Downtime: 0m

## Worst
- **Iterable**: [C22 ingestion delays](https://down.guide/iterable/DWN-78aa3b9c08) (Degraded; lasted 4h 11m; started 2025-05-20 14:52 UTC; Journey Processing, User Updates, List Uploads +1)
- **Retell AI**: [Call Transfer Failures](https://down.guide/retell/DWN-6216d4afdf) (Degraded; lasted 1h 14m; started 2025-05-20 00:33 UTC; Phone Call)
- **imgix**: [Elevated rendering errors](https://down.guide/imgix/DWN-3f7a5e57fe) (Degraded; lasted 30m; started 2025-05-20 15:40 UTC; Rendering Infrastructure, Web Administration Tools)
- **SambaNova Cloud**: [Meta-Llama-3.1-8B-Instruct performance impared](https://down.guide/sambanova/DWN-ca2ca36c52) (Degraded; lasted 24m; started 2025-05-20 03:48 UTC)
- **Plivo**: [Intermittent SMS & MMS failure](https://down.guide/plivo/DWN-c36f4e8798) (Degraded; lasted 0m; started 2025-05-20 07:30 UTC; us)
- **Dialpad**: [Some customers might experiencing intermittent issue with IVR Workflows](https://down.guide/dialpad/DWN-fb2a769687) (Degraded; lasted 7h 50m; started 2025-05-20 18:12 UTC; Omnichannel)
- **Dialpad**: [Some customers might experiencing issues with calling, messaging and meetings](https://down.guide/dialpad/DWN-9141f67a35) (Partial outage; lasted 1h 19m; started 2025-05-20 15:32 UTC; Telephony Infrastructure: Inbound Calls, Application, Meetings; us)
- **Phrase**: [Performance Disruption of Phrase Strings (EU) components between May 20, 2025 09:52 AM CEST and May 20, 2025 10:14 AM CEST](https://down.guide/phrase/DWN-0776560c07) (Major outage; lasted 45m; started 2025-05-20 08:06 UTC; Translation center, Repo sync, OTA +4; eu, us)
- **Voyage AI**: [Increased errors to voyage-3-lite](https://down.guide/voyage/DWN-cd0169d927) (Operational; lasted 24m; started 2025-05-20 18:33 UTC; API)
- **Hightouch**: [Resolved - Elevated 404 Responses on API Endpoints](https://down.guide/hightouch/DWN-631ab185bb) (Operational; lasted 0m; started 2025-05-20 20:05 UTC; Customer API)

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