# What broke on 2025-08-26

- Incidents: 13 at 11 providers; major outages: 2
- Downtime: 1h 52m

## Worst
- **Duo Security**: [Admin functions impacted when accessing Users and AD Sync on certain deployments](https://down.guide/duo/DWN-223591d96e) (Major outage; lasted 3h 35m; started 2025-08-26 08:08 UTC; Admin Panel, Admin Panel, Admin Panel +3; us)
- **Smartsheet**: [Smartsheet App Unavailable](https://down.guide/smartsheet/DWN-89dad9c314) (Major outage; lasted 2h 26m; started 2025-08-26 00:34 UTC; Smartsheet Login, Sheets, Forms +2)
- **DatoCMS**: [Increased error rates](https://down.guide/datocms/DWN-15ee2dcef0) (Partial outage; lasted 0m; started 2025-08-26 14:16 UTC)
- **SMTP2GO**: [Display Issue of Processed Emails](https://down.guide/smtp2go/DWN-548152410c) (Degraded; lasted 2d 13h; started 2025-08-26 10:37 UTC; Member Dashboard)
- **Duo Security**: [T-Mobile Services SMS Delivery Issue](https://down.guide/duo/DWN-d4a9d40c4b) (Degraded; lasted 3h 53m; started 2025-08-26 06:29 UTC; SMS Message Delivery, SMS Message Delivery, SMS Message Delivery +64; us)
- **npm**: [Degraded Package Install Experience](https://down.guide/npm/DWN-12207d930e) (Degraded; lasted 3h 9m; started 2025-08-26 12:40 UTC; Package installation)
- **Duo Security**: [\[Multiple Deployments\] - Issues with User Management in Admin Panel](https://down.guide/duo/DWN-346bf1ce96) (Degraded; lasted 15m; started 2025-08-26 14:43 UTC; Admin Panel, Admin Panel, Admin Panel +9)
- **Retell AI**: [Temporary Outbound Call Issue](https://down.guide/retell/DWN-04a949d73b) (Degraded; lasted 0m; started 2025-08-26 17:26 UTC)
- **Phrase**: [Degraded Performance of Phrase Orchestrator (EU) Workflow Engine component between August 25, 2025 and September 1, 2025](https://down.guide/phrase/DWN-4588e88abb) (Degraded; lasted 6d 15h; started 2025-08-26 21:03 UTC; Legacy Workflow Engine; eu)
- **Hotjar**: [Error when fetching User Attributes](https://down.guide/hotjar/DWN-cba9c05317) (Operational; lasted 1d; started 2025-08-26 20:26 UTC; us)

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