# What broke on 2025-11-19

- Incidents: 21 at 18 providers; major outages: 1
- Downtime: 22h 29m

## Worst
- **Loom**: [Some Loom users experiencing no audio when viewing recordings](https://down.guide/loom/DWN-9a05ab80df) (Partial outage; lasted 7h 7m; started 2025-11-19 22:32 UTC; Recording, Viewing, Authentication +1)
- **Bland AI**: [API Outage](https://down.guide/bland/DWN-eb6499e16d) (Major outage; lasted 1h 37m; started 2025-11-19 08:27 UTC; API, AWS ec2-us-west-2, Cloudflare Load Balancing and Monitoring; us, us-west-2)
- **Liveblocks**: [Dashboard pages unavailable](https://down.guide/liveblocks/DWN-1bf7efe8b2) (Partial outage; lasted 1h 37m; started 2025-11-19 09:41 UTC; Website & Dashboard)
- **SMTP2GO**: [Delivery Delays](https://down.guide/smtp2go/DWN-37cb8d6a83) (Partial outage; lasted 1h 12m; started 2025-11-19 20:12 UTC; Email sending (SMTP service))
- **JumpCloud**: [Intermittent issues accessing the JumpCloud Admin portal](https://down.guide/jumpcloud/DWN-abfef0f0a8) (Partial outage; lasted 31m; started 2025-11-19 06:46 UTC; Admin Console - US Region; us)
- **DatoCMS**: [Major DatoCMS Outages Caused by Upstream Cloudflare Incident](https://down.guide/datocms/DWN-dd0885d7eb) (Partial outage; lasted 0m; started 2025-11-19 08:36 UTC; us)
- **Luma AI**: [We are seeing elevated errors on Ray 3 & Ray 2 models](https://down.guide/luma/DWN-b9ce9b3e6d) (Partial outage; lasted 50m; started 2025-11-19 13:40 UTC)
- **Wise**: [Global transfers delayed](https://down.guide/wise/DWN-0c1829a970) (Degraded; lasted 47m; started 2025-11-19 13:36 UTC; 📱 Mobile App, 💸 Payments, 🔗 API)
- **Heap**: [Some customers experiencing latency](https://down.guide/heap/DWN-a65fafc9c0) (Degraded; lasted 11h 26m; started 2025-11-19 17:04 UTC; App)
- **Mixpanel**: [Degraded MCP Availability](https://down.guide/mixpanel/DWN-26c74269e2) (Degraded; lasted 1d 21h; started 2025-11-19 02:40 UTC)

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