# What broke on 2025-12-16

- Incidents: 24 at 20 providers; major outages: 3
- Downtime: 1d 20h

## Worst
- **Gusto**: [We are aware that customers may be experiencing issues when accessing Gusto.](https://down.guide/gusto/DWN-c7051a67b9) (Major outage; lasted 2h 40m; started 2025-12-16 18:16 UTC; Gusto.com website, Payroll, Benefits, HR, Gusto Mobile +1)
- **Rippling**: [General service degradation](https://down.guide/rippling/DWN-2060ccd1f0) (Major outage; lasted 3h 48m; started 2025-12-16 18:47 UTC; Rippling App)
- **Segment**: [Snowflake RETL sources and Warehouse Destinations are failing due to Snowflake Outage](https://down.guide/segment/DWN-94eb1b7b80) (Partial outage; lasted 10h 18m; started 2025-12-16 06:37 UTC; Warehouse Destinations (US), Reverse ETL (EU), Linked Events (EU) +5; eu, us)
- **Moralis**: [Partial API Service Latency for Swap and Transfers Endpoints](https://down.guide/moralis/DWN-f251b8c038) (Major outage; lasted 52m; started 2025-12-16 10:50 UTC)
- **Liveblocks**: [Increase latency on Liveblocks API](https://down.guide/liveblocks/DWN-724fa1e3c8) (Degraded; lasted 24m; started 2025-12-16 15:46 UTC; API, Website & Dashboard)
- **Hex**: [Issue loading displays in some published apps](https://down.guide/hex/DWN-d67641cb55) (Partial outage; lasted 2h 32m; started 2025-12-16 15:11 UTC; Main site)
- **Squarespace**: [Non-English Template Front Sites](https://down.guide/squarespace/DWN-1788b19034) (Partial outage; lasted 3h 58m; started 2025-12-16 15:35 UTC; Site Loading)
- **Retell AI**: [Call and API failures due to Stripe outage](https://down.guide/retell/DWN-78cc7f9c61) (Partial outage; lasted 31m; started 2025-12-16 15:10 UTC; API, Web Call, Phone Call)
- **Drata**: [Background tasks delayed](https://down.guide/drata/DWN-7a82a71583) (Partial outage; lasted 2h 58m; started 2025-12-16 00:24 UTC)
- **Klarna**: [Klarna purchase API degradation](https://down.guide/klarna/DWN-1d5dfdfe01) (Degraded; lasted 21m; started 2025-12-16 10:58 UTC; Europe, North America, Asia Pacific; apac, eu, us)

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