# What broke April 28 to May 4, 2025

- Incidents: 37; major outages: 2
- Downtime: 21h 7m across providers

## Days
- [Mon, Apr 28](https://down.guide/recaps/2025-04-28): 3 incidents, 0 major outages
- [Tue, Apr 29](https://down.guide/recaps/2025-04-29): 6 incidents, 2 major outages
- [Wed, Apr 30](https://down.guide/recaps/2025-04-30): 17 incidents, 0 major outages
- [Thu, May 1](https://down.guide/recaps/2025-05-01): 6 incidents, 0 major outages
- [Fri, May 2](https://down.guide/recaps/2025-05-02): 4 incidents, 0 major outages
- [Sat, May 3](https://down.guide/recaps/2025-05-03): 1 incident, 0 major outages
- [Sun, May 4](https://down.guide/recaps/2025-05-04): 0 incidents, 0 major outages

## The Down Index
[The full table](https://down.guide/rankings/2025-W18), worst first.

- **Substack**: [Increased error rates](https://down.guide/substack/DWN-07367fdcdb) (Partial outage; lasted 1h 2m; started 2025-04-29 18:15 UTC; Substack publications, Writer dashboards, Email delivery +4)
- **LlamaCloud**: [LLamaIndex Sparse Retrieval Outage](https://down.guide/llamaindex/DWN-fa4d1b9774) (Major outage; lasted 3h 33m; started 2025-04-29 17:11 UTC; LlamaParse API)
- **Clearbit**: [Webhook processing delayed](https://down.guide/clearbit/DWN-3761f735d9) (Partial outage; lasted 2d 17h; started 2025-05-03 00:35 UTC; Webhooks)
- **Cerebras**: [Identified - Caused by Internal Depencency](https://down.guide/cerebras/DWN-db57e5a82f) (Partial outage; lasted 4h 11m; started 2025-04-30 23:20 UTC)
- **Smartsheet**: [Smartsheet access issues and unexpected errors](https://down.guide/smartsheet/DWN-dcd16fab68) (Partial outage; lasted 2h 57m; started 2025-04-30 05:37 UTC; Email Notifications, REST API, Calendar +32)
- **api.video**: [Livestream Issues](https://down.guide/api-video/DWN-91ca440978) (Partial outage; lasted 52m; started 2025-04-30 10:53 UTC; Live Streaming)
- **JumpCloud**: [Active Directory User Status Impacted](https://down.guide/jumpcloud/DWN-7c92be6c83) (Partial outage; lasted 13h 36m; started 2025-05-02 08:52 UTC; Active Directory Integration - US Region; us)
- **Voyage AI**: [Increased errors to voyage-finance-2, voyage-large-2-instruct, voyage-law-2, voyage-code-2](https://down.guide/voyage/DWN-6bbcb7a74d) (Partial outage; lasted 12m; started 2025-05-01 22:32 UTC; API)
- **Mural**: [Mural Exports](https://down.guide/mural/DWN-b3a73b7c2d) (Partial outage; lasted 1h 16m; started 2025-04-28 19:36 UTC; Exports)
- **Reddit**: [Chat - elevated errors](https://down.guide/reddit/DWN-e6adccc498) (Partial outage; lasted 36m; started 2025-04-30 12:58 UTC; Desktop Web, Native Mobile Apps)

## Other weeks
- [Previous week: Apr 21 to Apr 27, 2025](https://down.guide/recaps/2025-W17)
- [Next week: May 5 to May 11, 2025](https://down.guide/recaps/2025-W19)

---
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