# What broke May 12 to May 18, 2025

- Incidents: 39; major outages: 3
- Downtime: 2d 2h across providers

## Days
- [Mon, May 12](https://down.guide/recaps/2025-05-12): 7 incidents, 1 major outage
- [Tue, May 13](https://down.guide/recaps/2025-05-13): 8 incidents, 1 major outage
- [Wed, May 14](https://down.guide/recaps/2025-05-14): 7 incidents, 1 major outage
- [Thu, May 15](https://down.guide/recaps/2025-05-15): 5 incidents, 0 major outages
- [Fri, May 16](https://down.guide/recaps/2025-05-16): 9 incidents, 0 major outages
- [Sat, May 17](https://down.guide/recaps/2025-05-17): 0 incidents, 0 major outages
- [Sun, May 18](https://down.guide/recaps/2025-05-18): 3 incidents, 0 major outages

## The Down Index
[The full table](https://down.guide/rankings/2025-W20), worst first.

- **Mailgun**: [Intermittent API Errors](https://down.guide/mailgun/DWN-38e5ff0adb) (Major outage; lasted 3h 40m; started 2025-05-14 18:38 UTC; API, Control Panel, Email Validation +1)
- **Hex**: [Degraded kernel acquisition](https://down.guide/hex/DWN-09e0520411) (Major outage; lasted 4h 32m; started 2025-05-13 14:38 UTC; Kernels)
- **Windsurf**: [Network Outage](https://down.guide/windsurf/DWN-f02fa97e0c) (Major outage; lasted 22m; started 2025-05-12 23:47 UTC; Cascade, Windsurf Tab)
- **Vectara**: [Some corpora have complete or elevated error rate.](https://down.guide/vectara/DWN-5fab7dff6e) (Partial outage; lasted 1d 14h; started 2025-05-16 02:30 UTC; Index, Query)
- **Smartling**: [Errors rendering custom reports](https://down.guide/smartling/DWN-dee9296cf4) (Partial outage; lasted 3h 9m; started 2025-05-13 13:36 UTC; Dashboard & Translator Workbench)
- **SparkPost**: [Elevated percentage of API calls failing](https://down.guide/sparkpost/DWN-a243fb7a7d) (Degraded; lasted 6h 7m; started 2025-05-13 05:22 UTC; Metrics API - USA, Transmissions API - USA, Events API - USA +13; eu, us)
- **crates.io**: [Crate indexes not updating](https://down.guide/crates-io/DWN-c1847a6863) (Partial outage; lasted 7m; started 2025-05-13 07:37 UTC; crates.io)
- **Bland AI**: [Database connection issue](https://down.guide/bland/DWN-cc64887112) (Degraded; lasted 1h 23m; started 2025-05-12 07:16 UTC; API, API, AWS ec2-ap-southeast-2 +2; ap-southeast-2, us, us-west-2)
- **Bland AI**: [Inbound calls not getting picked up](https://down.guide/bland/DWN-25cf3b0007) (Degraded; lasted 56m; started 2025-05-12 17:07 UTC; API, API, AWS ec2-ap-southeast-2 +2; ap-southeast-2, us, us-west-2)
- **Hex**: [Degraded Kernel Acquisition](https://down.guide/hex/DWN-922ef1ab99) (Partial outage; lasted 43m; started 2025-05-18 23:38 UTC; Kernels)

## Other weeks
- [Previous week: May 5 to May 11, 2025](https://down.guide/recaps/2025-W19)
- [Next week: May 19 to May 25, 2025](https://down.guide/recaps/2025-W21)

---
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