# What broke on 2026-01-20

- Incidents: 33 at 26 providers; major outages: 3
- Downtime: 2d 4h

## Worst
- **Otter.ai**: [Sitewide outage](https://down.guide/otter/DWN-abe24ee0f5) (Major outage; lasted 1h 14m; started 2026-01-20 17:16 UTC)
- **Jira**: [Issue affecting Assets](https://down.guide/jira/DWN-2127417303) (Degraded; lasted 3h 59m; started 2026-01-20 19:10 UTC; Viewing content, Create and edit, Authentication and User Management +8)
- **SurveyMonkey**: [Shared data pages not loading in CAN](https://down.guide/surveymonkey/DWN-270a41ce3a) (Degraded; lasted 42m; started 2026-01-20 19:56 UTC; SurveyMonkey; ca)
- **Grammarly**: [Users encounter an error when creating or opening a document in Docs at https://app.grammarly.com/](https://down.guide/grammarly/DWN-38ab558ff0) (Major outage; lasted 11m; started 2026-01-20 21:57 UTC; Grammarly Editor)
- **Typeform**: [Typeform Builder - Can't create or edit typeforms](https://down.guide/typeform/DWN-d9d1dd4743) (Major outage; lasted 10m; started 2026-01-20 14:57 UTC; Form creation)
- **Bird**: [Errors receiving image messages on Whatsapp channels](https://down.guide/messagebird/DWN-50bc2de172) (Degraded; lasted 3h; started 2026-01-20 14:14 UTC; Channels - Europe, Channels - US (West), Channels - Asia (India); apac, eu, in, us)
- **Cloudflare Workers**: [Minor increase in D1 and Durable Object errors](https://down.guide/cloudflare-workers/DWN-be38b2875c) (Degraded; lasted 1h 39m; started 2026-01-20 14:22 UTC; Durable Objects, D1)
- **Circle**: [Audience Management Service Outage](https://down.guide/circle/DWN-7929768977) (Degraded; lasted 31m; started 2026-01-20 22:19 UTC; Sign-up & Login, REST API, Circle iOS App +14)
- **Secureframe**: [Issues with Google Workspace connections](https://down.guide/secureframe/DWN-0ef16b234a) (Partial outage; lasted 7h 1m; started 2026-01-20 16:59 UTC; Web Application)
- **Lever**: [Intermittent issues impacting candidate pipeline page](https://down.guide/lever/DWN-59d52b20f0) (Partial outage; lasted 3h; started 2026-01-20 16:52 UTC; Hire; us)

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