# What broke on 2026-04-20

- Incidents: 63 at 39 providers; major outages: 7
- Downtime: 6d 8h

## Worst
- **Anthropic**: [Claude Sonnet 4.5 error spike](https://down.guide/anthropic/DWN-958ca49619) (Partial outage; lasted 1h 11m; started 2026-04-20 06:14 UTC; claude.ai, Claude Console (platform.claude.com), Claude API (api.anthropic.com) +3)
- **Grafana Cloud**: [Elevated 429 Errors Impacting Metrics Querying Across Multiple Regions](https://down.guide/grafana-cloud/DWN-f34dc65544) (Major outage; lasted 21m; started 2026-04-20 14:09 UTC; AWS Australia - prod-ap-southeast-2: Querying, AWS Australia - prod-ap-southeast-2: Ingestion, AWS Brazil - prod-sa-east-1: Querying +45; ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0)
- **LaunchDarkly**: [Docs site is down](https://down.guide/launchdarkly/DWN-108ddebf3d) (Major outage; lasted 23m; started 2026-04-20 22:04 UTC; Docs (launchdarkly.com/docs))
- **Grafana Cloud**: [Restrictions on Alerts & Reports for Grafana Cloud Free/Trial Users](https://down.guide/grafana-cloud/DWN-8cee4eeeca) (Degraded; lasted 3d 17h; started 2026-04-20 21:12 UTC; AWS Australia - prod-au-southeast-1: Rule Evaluation, AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2 +87; ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0)
- **Sinch**: [WhatsApps sending through API](https://down.guide/sinch/DWN-e8eaeb7336) (Partial outage; lasted 1d 3h; started 2026-04-20 10:03 UTC; Campaigns API (France 🇫🇷), Campaigns API (Europe 🇪🇺), Campaigns API (North America 🇺🇸 / 🇨🇦); eu, us)
- **Cloudflare Workers**: [Rulesets Rate Limiting accuracy](https://down.guide/cloudflare-workers/DWN-8d38a4a0ec) (Degraded; lasted 12h 51m; started 2026-04-20 10:13 UTC; Workers, Rules)
- **Anthropic**: [Elevated errors for uploading files](https://down.guide/anthropic/DWN-ffc474e0f2) (Degraded; lasted 50m; started 2026-04-20 13:31 UTC; claude.ai, Claude API (api.anthropic.com))
- **Help Scout**: [Connection Issues](https://down.guide/help-scout/DWN-b4940b8862) (Major outage; lasted 11m; started 2026-04-20 14:52 UTC; Web App)
- **Braintrust**: [Control Plane Database Connectivity Issues](https://down.guide/braintrust/DWN-9a8a80b371) (Major outage; lasted 16m; started 2026-04-20 03:33 UTC)
- **Cohere**: [Docs Platform Degraded Performance](https://down.guide/cohere/DWN-a83493d3ad) (Major outage; lasted 13m; started 2026-04-20 22:16 UTC)

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