# What broke on 2026-09-16

- Incidents: 95 at 63 providers; major outages: 4
- Downtime: 3d 21h

## Worst
- **BigCommerce**: [Contact Center System Outage](https://down.guide/bigcommerce/DWN-0cdf63361b) (Major outage; lasted 6h 27m; started 2026-09-16 09:15 UTC; Client Portal, Support Center; us)
- **Braze**: [Braze Support Services Outage](https://down.guide/braze/DWN-ed5525cb64) (Major outage; lasted 6h 52m; started 2026-09-16 09:17 UTC; Braze Support Services)
- **Supabase**: [Auth Service Outage](https://down.guide/supabase/DWN-1002e5da8f) (Partial outage; lasted 2h 16m; started 2026-09-16 07:17 UTC; Auth)
- **GitHub Copilot**: [Degradation with Gemini 3.8 Flash](https://down.guide/github-copilot/DWN-1d26d45109) (Partial outage; lasted 10h 28m; started 2026-09-16 07:20 UTC; Copilot AI Model Providers)
- **Intercom**: [Issues with Fin for Salesforce](https://down.guide/intercom/DWN-7f2601615f) (Degraded; lasted 5h 27m; started 2026-09-16 11:51 UTC)
- **Ping Identity**: [Customer Support Portal degraded performance](https://down.guide/ping-identity/DWN-6bc0465f02) (Degraded; lasted 4h 41m; started 2026-09-16 09:20 UTC; support.pingidentity.com; apac, ca, eu, jp)
- **Census**: [LinkedIn Sync Failures - server responding with status 426](https://down.guide/census/DWN-43ed052d34) (Partial outage; lasted 3h 51m; started 2026-09-16 11:42 UTC; Census Sync Management UI)
- **Luma AI**: [Ray2 increased queue times](https://down.guide/luma/DWN-99bcacc987) (Degraded; lasted 13h; started 2026-09-16 12:00 UTC; API, Dream Machine)
- **MongoDB Atlas**: [Support Portal Outage](https://down.guide/mongodb-atlas/DWN-5d331151d0) (Partial outage; lasted 6h 25m; started 2026-09-16 09:06 UTC; MongoDB Support Portal; us)
- **Google Workspace**: [Summary:](https://down.guide/google-workspace/DWN-cec84d0a3a) (Partial outage; lasted 37m; started 2026-09-16 14:04 UTC; Google Drive)

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