- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 33of 100
What to do
Check whether your product depends on Recurly. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21h 38m it lasted.
Anything that failed between 2026-10-25 22:31 UTC and 2026-10-26 20:09 UTC may need a replay.Subscribe to Recurly's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=recurly works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Recurly 3
- investigating
Display of Engage prompt metrics are degraded. Metrics are still being collected.
provider
- monitoring
Display of Engage prompt metrics is restored. We are monitoring the platform to ensure continued stability.
provider
- resolved
This issue is resolved, and the Performance dashboard is fully operational.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-371fbf91a5
Is Recurly still down?
No, this incident was resolved 2026-10-26 20:09 UTC. For Recurly's live state, see https://down.guide/recurly.
How long did it last?
21h 38m, from 2026-10-25 22:31 UTC to 2026-10-26 20:09 UTC, by the times Recurly posted.
What caused it?
Recurly hasn't published a root cause. If it does, it shows here.
Where does this come from?
Recurly's official status page, https://status.recurly.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.