- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Partner Container Certification Workflow, Partner Acceleration Desk, Partner Account Management, Partner Portal, Partner Subscriptions
- Down Index
- 26of 100
What to do
Check whether you use Red Hat Partner Container Certification Workflow, Partner Acceleration Desk, Partner Account Management, Partner Portal and 1 more. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21m it lasted.
Anything that failed between 2026-09-25 05:01 UTC and 2026-09-25 05:22 UTC may need a replay.Subscribe to Red Hat's feed to hear about the next one first. RSS feed
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Root cause
The Partner Certification Team investigated the alerts and identified the undocumented certificate rotation as the root cause of the incident.
Category: Certificate expiry
Read the postmortemUpdates from Red Hat 4
- identified
We are currently experiencing an outage affecting the Red Hat Partner Connect. Our teams are actively investigating the issue and working to restore full functionality as soon as possible. We apologize for any inconvenience and appreciate your patience. Updates will be provided as more information becomes available.
provider
- investigating
We are currently investigating this issue.
provider
- resolved
Issue has resolved Hydra has updated the certificates which caused our outage in the partner portal. we have updated the certificates configs in our application in alignment to it.
provider
- postmortem
Executive Summary A certificate update by the backend team triggered automated system alerts this morning. The Partner Certification Team investigated the alerts and identified the undocumented certificate rotation as the root cause of the incident. Detection & Investigation: The Partner Certification Team detected the issue via automated alerts. The team immediately initiated debugging procedures and successfully isolated the certificate update as the underlying cause. Recommended Action Items: Implement a mandatory communication protocol and sign-off process between the platform team and the Partner Certification Team for all future certificate rotations. Review monitoring systems to ensure certificate mismatches trigger immediate alerts during deployment windows, rather than the following morning.
provider
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Corrections
None so far.
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Questions about DWN-1e8336345c
Is Red Hat still down?
No, this incident was resolved 2026-09-25 05:22 UTC. For Red Hat's live state, see https://down.guide/red-hat.
How long did it last?
21m, from 2026-09-25 05:01 UTC to 2026-09-25 05:22 UTC, by the times Red Hat posted.
What was affected?
Red Hat named Partner Container Certification Workflow, Partner Acceleration Desk, Partner Account Management, Partner Portal and 1 more.
What caused it?
Certificate expiry. Red Hat wrote: "The Partner Certification Team investigated the alerts and identified the undocumented certificate rotation as the root cause of the incident." The postmortem: https://stspg.io/knbx6dxc8dtr
Where does this come from?
Red Hat's official status page, https://status.redhat.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.