# Subscription threshold exceeded notifications for non-Pay as you go products are showing misleading values

- Provider: [Red Hat](https://down.guide/red-hat)
- Level: confirmed
- Impact: Degraded
- lasted 13d
- started 2026-04-03 14:04 UTC
- Subscription Watch
- id: DWN-d675cc42e0
- Official page: https://stspg.io/4q6n76fwl0b8

## Updates from Red Hat
### 2026-04-03 14:04 UTC: identified
Backend service responsible of checking over usage condition is processing the wrong data for non-PAYGO products. This is leading to unexpected subscription threshold exceeded notifications with misleading values.

### 2026-04-03 14:34 UTC: identified
We want customers to know that the notifications capability within Subscription Watch is currently turned off due to over usage notifications being sent out in error.
Jira issue is https://redhat.atlassian.net/browse/SWATCH-4870

### 2026-04-16 14:33 UTC: resolved
The notifications for non-payg should work correctly.

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