# Platform emails not being sent

- Provider: [Render](https://down.guide/render)
- Level: confirmed
- Impact: Degraded
- lasted 30m
- started 2026-10-24 07:11 UTC
- id: DWN-6ea948febf
- Official page: https://stspg.io/rv8myh3m7ggl

## Updates from Render
### 2026-10-24 07:11 UTC: identified
Transactional emails for platform events, including but not limited to new account sign-up email confirmations, service build/deploy failure notifications, password resets, etc. are currently failing to send. We are currently addressing the issue.

### 2026-10-24 07:30 UTC: monitoring
We have applied a fix and see messages successfully delivering. We are monitoring for any further issues.

### 2026-10-24 07:41 UTC: resolved
This incident has been resolved.

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