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Retell AI

User Sign-Up and Workspace Creation Failure

Partial outage Lasted 2h 52m · started · Retell AI's page

Level
confirmed
Worst impact
Partial outage
Components
Dashboard
Down Index
32of 100

What to do

  • Check whether you use Retell AI Dashboard. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 52m it lasted.

    Anything that failed between 2025-06-25 23:11 UTC and 2025-06-26 02:03 UTC may need a replay.
  • Subscribe to Retell AI's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Retell AI 3

  1. identified

    Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning. We are actively working with Auth0 to increase the limit

    provider

  2. identified

    We are continuing to work on a fix for this issue.

    provider

  3. resolved

    The issue has been resolved, and new users can now sign up. Users who encountered sign-up issues today can proceed and log into the system without any problems.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0110392677

Is Retell AI still down?

No, this incident was resolved 2025-06-26 02:03 UTC. For Retell AI's live state, see https://down.guide/retell.

How long did it last?

2h 52m, from 2025-06-25 23:11 UTC to 2025-06-26 02:03 UTC, by the times Retell AI posted.

What was affected?

Retell AI named Dashboard.

What caused it?

Retell AI hasn't published a root cause. If it does, it shows here.

Where does this come from?

Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.