# User Sign-Up and Workspace Creation Failure

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 52m
- started 2025-06-25 23:11 UTC
- Dashboard
- id: DWN-0110392677
- Official page: https://stspg.io/ntnl57h3phzr

## Updates from Retell AI
### 2025-06-25 23:11 UTC: identified
Users are currently unable to sign up or create new workspaces on our platform. This issue stems from reaching the organization creation limit in Auth0, which is blocking new account provisioning.
We are actively working with Auth0 to increase the limit

### 2025-06-26 02:02 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-06-26 02:03 UTC: resolved
The issue has been resolved, and new users can now sign up.
Users who encountered sign-up issues today can proceed and log into the system without any problems.

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