# Inbound calling not connecting

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 42m
- started 2026-07-29 14:00 UTC
- Phone Call
- id: DWN-02f047dd77
- Official page: https://stspg.io/tsnvgr35lywv

## Updates from Retell AI
### 2026-07-29 14:55 UTC: investigating
We identified that certain number's inbound is not connecting, investigating. Outbound is not impacted.

### 2026-07-29 15:35 UTC: identified
The issue was identified as a datacenter issue from underlying telephony provider, where 2 out of 3 datacenters failed to deliver webhook to Retell backend server.

### 2026-07-29 15:39 UTC: monitoring
This has been fixed, we are monitoring.

### 2026-07-29 15:42 UTC: resolved
This incident has been resolved.

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