# Transcription error for non English traffic

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-12-10 20:41 UTC
- id: DWN-0a2d6cd769
- Official page: https://stspg.io/p6jzc8jxvz9w

## Updates from Retell AI
### 2025-12-10 19:30 UTC: resolved
For around 20 minutes, there was a spike of transcription error for certain non English traffic (notably multilingual, Spanish, etc). English traffic was not impacted.
This has been identified as outages from underlying providers.
We are working on adding more fallback routes to improve the stability of the platform.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).