# Platform voice Grace and Nico not working

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 9h 14m
- started 2026-06-12 07:30 UTC
- Web Call, Phone Call
- id: DWN-1eab25a85b
- Official page: https://stspg.io/qsdqh4dhzcdx

## Updates from Retell AI
### 2026-06-12 07:30 UTC: investigating
The platform voice, Grace and Nico, are not working

### 2026-06-12 16:44 UTC: resolved
The issue is resolved now

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