# Some inbound calls failing to connect

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 26m
- started 2026-08-07 21:55 UTC
- Phone Call
- id: DWN-38676e7ba3
- Official page: https://stspg.io/70k58fhxg60t

## Updates from Retell AI
### 2026-08-07 21:55 UTC: identified
Due to issues with an upstream provider, we are seeing connection issues for a portion of inbound calls. This is not widespread.

### 2026-08-07 22:16 UTC: monitoring
Service should be back to normal. We are continuing to monitor to ensure stability.

### 2026-08-07 22:22 UTC: resolved
This incident has been resolved.

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