# Inbound and Web call not connecting

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 16m
- started 2025-05-22 04:34 UTC
- Web Call, Phone Call
- id: DWN-3ebcadf3b7
- Official page: https://stspg.io/0py0wpckr820

## Updates from Retell AI
### 2025-05-22 04:34 UTC: identified
The issue is identified and is being mitigated. A fix is rolling out.

### 2025-05-22 04:51 UTC: resolved
This incident has been resolved.

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