- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Alerting, Analytics, Dashboard, QA
- Down Index
- 33of 100
What to do
Check whether you use Retell AI Alerting, Analytics, Dashboard, QA. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 30m it lasted.
Anything that failed between 2026-05-25 21:09 UTC and 2026-05-25 21:40 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 5
- investigating
Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- investigating
We are continuing to investigate this issue.
provider
- identified
We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue. Note that no call or chat data were lost.
provider
- resolved
The issue has been fixed and all services are back to working.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-3f1c9f2ab3
Is Retell AI still down?
No, this incident was resolved 2026-05-25 21:40 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
30m, from 2026-05-25 21:09 UTC to 2026-05-25 21:40 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Alerting, Analytics, Dashboard, QA.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.