# Call/chat history, analytics and QA dashboard down

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 30m
- started 2026-05-25 21:09 UTC
- Alerting, Analytics, Dashboard +1
- id: DWN-3f1c9f2ab3
- Official page: https://stspg.io/rzlvjhxs94pz

## Updates from Retell AI
### 2026-05-25 21:09 UTC: investigating
Due to a database outage, call/chat history, analytics and QA dashboard down are currently completely down. We are working with the database team to fix the issue.

### 2026-05-25 21:12 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-25 21:13 UTC: investigating
We are continuing to investigate this issue.

### 2026-05-25 21:33 UTC: identified
We are rolling out a fix to direct the traffic to our database replica while the provider is investigating the issue.
Note that no call or chat data were lost.

### 2026-05-25 21:40 UTC: resolved
The issue has been fixed and all services are back to working.

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