- Level
- confirmed
- Worst impact
- Degraded
- Components
- Phone Call
- Down Index
- 19of 100
What to do
Check whether you use Retell AI Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 43m it lasted.
Anything that failed between 2025-07-14 22:20 UTC and 2025-07-14 23:03 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 6
- investigating
Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting. We are escalating now, and is trying potential workarounds.
provider
- identified
Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate. related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f
provider
- identified
We are continuing to work on a fix for this issue.
provider
- monitoring
The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.
provider
- monitoring
We are continuing to monitor for any further issues.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-483931bff5
Is Retell AI still down?
No, this incident was resolved 2025-07-14 23:03 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
43m, from 2025-07-14 22:20 UTC to 2025-07-14 23:03 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.