# Phone call not connecting

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Operational
- lasted 43m
- started 2025-07-14 22:20 UTC
- Phone Call
- id: DWN-483931bff5
- Official page: https://stspg.io/g78txp4hgnf8

## Updates from Retell AI
### 2025-07-14 22:20 UTC: investigating
Our telephony SIP provider confirmed there's an ongoing outage that led to phone call not connecting.
We are escalating now, and is trying potential workarounds.

### 2025-07-14 22:23 UTC: identified
Telephony provider confirmed that this is related to an outage with Cloudflare DNS, which they use in certain internal components. A change is being applied to mitigate.
related incident: https://www.cloudflarestatus.com/incidents/28r0vbbxsh8f

### 2025-07-14 22:25 UTC: identified
We are continuing to work on a fix for this issue.

### 2025-07-14 22:28 UTC: monitoring
The fix has been applied and phone calls are back to normal at the moment, we are keep monitoring.

### 2025-07-14 22:28 UTC: monitoring
We are continuing to monitor for any further issues.

### 2025-07-14 23:03 UTC: resolved
This incident has been resolved.

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