- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web Call, SMS chat, Phone Call, API chat
- Down Index
- 26of 100
What to do
Check whether you use Retell AI Web Call, SMS chat, Phone Call, API chat. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 4m it lasted.
Anything that failed between 2026-06-22 07:00 UTC and 2026-06-22 09:03 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 3
- identified
Due to a recent regression, AI calls and chats powered by GPT-4o and GPT-4o mini are currently unavailable. Our team is working to restore service as quickly as possible.
provider
- monitoring
A fix is being deployed; we are actively monitoring.
provider
- resolved
The incident has been resolved
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5eddac846e
Is Retell AI still down?
No, this incident was resolved 2026-06-22 09:03 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
2h 4m, from 2026-06-22 07:00 UTC to 2026-06-22 09:03 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Web Call, SMS chat, Phone Call, API chat.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.