- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 19of 100
What to do
Check whether your product depends on Retell AI. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 58m it lasted.
Anything that failed between 2025-07-24 15:15 UTC and 2025-07-24 17:14 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 2
- monitoring
Starting from around 6:30am, elevenlabs TTS is having a full scale outage: https://status.elevenlabs.io/incidents/01K0YAV1N4W7EZW1BMQCQJ4YJR Our platform traffic starts to fallback to other providers, and the volume of traffic started to break other TTS providers, and that's why you might have seen voice switching mid call, increased latency or even total silence. We're working with other TTS providers to bring in more capacity to support the fallback, and is monitoring closely on elevenlab's outage updates. Currently the error rate has returned back to normal. We will be actively following up on this.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-637a7e841b
Is Retell AI still down?
No, this incident was resolved 2025-07-24 17:14 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
1h 58m, from 2025-07-24 15:15 UTC to 2025-07-24 17:14 UTC, by the times Retell AI posted.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.