# Call Recordings Lost

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-05-18 23:06 UTC
- id: DWN-671f19def0
- Official page: https://stspg.io/c1t7cb1df858

## Updates from Retell AI
### 2025-05-18 21:00 UTC: resolved
Due to a technical issue, the recordings for calls initiated between 2:04 PM and 3:00 PM were lost. 
All other functionalities — including the calls themselves, transcripts, and logs — were fully unaffected.

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