- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web Call, Phone Call
- Down Index
- 11of 100
What to do
Check whether you use Retell AI Web Call, Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-10-09 21:40 UTC and 2025-10-09 21:40 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 1
- resolved
From 1:14pm - 1:47PM PST, we observed that some calls were running into connection issues, and experience timeouts on operations. We identified the issue to be AWS blocking the auto scaling of the instances, causing our call servers got overloaded for a while. We have been working with AWS team on identifying the root cause to ensure this gets fixed. This issue has been resolved now.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-6c74cfed90
Is Retell AI still down?
No, this incident was resolved 2025-10-09 21:40 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
0m, from 2025-10-09 21:40 UTC to 2025-10-09 21:40 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Web Call, Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.