- Level
- confirmed
- Worst impact
- Partial outage
- Components
- API, Web Call, Phone Call
- Down Index
- 31of 100
What to do
Check whether you use Retell AI API, Web Call, Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 31m it lasted.
Anything that failed between 2025-12-16 15:10 UTC and 2025-12-16 15:40 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 2
- monitoring
For around 30 minutes, calls and API requests failed due to an issue with Stripe. The outage occurred between 7:10 and 7:40 PST. This has been identified as an outage from our payment provider (Stripe). We are continuing to monitor the situation.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-78cc7f9c61
Is Retell AI still down?
No, this incident was resolved 2025-12-16 15:40 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
31m, from 2025-12-16 15:10 UTC to 2025-12-16 15:40 UTC, by the times Retell AI posted.
What was affected?
Retell AI named API, Web Call, Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.