- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web Call, Phone Call
- Down Index
- 24of 100
What to do
Check whether you use Retell AI Web Call, Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 30m it lasted.
Anything that failed between 2025-05-08 23:22 UTC and 2025-05-09 03:53 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 3
- identified
2am: some calls have not been connected when background speech denoising is enabled 10am: rolled out some fixes which resolved the issue. 3:30pm: received some new reports that calls are not connected. Currently investigating, seems to be related to the network settings of new clusters provisioned for that feature. We are currently rolling out a fix that temporarily disables the feature and direct the traffic to backup clusters in the meantime of fixing that new cluster.
provider
- monitoring
We've identified the issue with the subnet configuration, and a fix has been applied, and traffic should be back to normal now. We are keeping a close eye now on the issue. The feature is turned back on now.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7b5409eba9
Is Retell AI still down?
No, this incident was resolved 2025-05-09 03:53 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
4h 30m, from 2025-05-08 23:22 UTC to 2025-05-09 03:53 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Web Call, Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.