- Level
- confirmed
- Worst impact
- Degraded
- Components
- Dashboard
- Down Index
- 23of 100
What to do
Check whether you use Retell AI Dashboard. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 40m it lasted.
Anything that failed between 2025-10-20 19:02 UTC and 2025-10-21 00:42 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 3
- identified
Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues. Regular calls are NOT impacted. Once the AWS outage is over, we will backfill the analytics.
provider
- monitoring
The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-96d8661249
Is Retell AI still down?
No, this incident was resolved 2025-10-21 00:42 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
5h 40m, from 2025-10-20 19:02 UTC to 2025-10-21 00:42 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Dashboard.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.