# AWS outage causing some login issues, and history and analytics issue. Calls are NOT impacted.

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 5h 40m
- started 2025-10-20 19:02 UTC
- Dashboard
- id: DWN-96d8661249
- Official page: https://stspg.io/p301m02qh5v3

## Updates from Retell AI
### 2025-10-20 19:02 UTC: identified
Starting from Oct 20 1am PST, the AWS outage has caused some login issues, and call history and analytics issues.
Regular calls are NOT impacted.
Once the AWS outage is over, we will backfill the analytics.

### 2025-10-20 23:51 UTC: monitoring
The AWS outage has been resolved. We are going to backfill analytics, and keep a close eye on it.

### 2025-10-21 00:42 UTC: resolved
This incident has been resolved.

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