# Scheduled batch calls not running

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-01-27 22:30 UTC
- id: DWN-9c4d101680
- Official page: https://stspg.io/nf3sktbrnd0d

## Updates from Retell AI
### 2026-01-27 22:30 UTC: resolved
Scheduled batch calls did not run from 2:35 PM to 5:15 PM PST. The service has now recovered.
Any batch calls whose scheduling window still included 5:15 PM were executed at that time. Batch calls whose scheduling window was fully missed were not executed.

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