# Certain calls are not being picked up in time

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 1h 30m
- started 2026-05-28 15:00 UTC
- Web Call, Phone Call
- id: DWN-9d2a715463
- Official page: https://stspg.io/8vblmcqgs4wv

## Updates from Retell AI
### 2026-05-28 15:00 UTC: investigating
Certain calls are experiencing no pickup, or being dropped due to web socket connection issues. We are investigating now.

### 2026-05-28 16:30 UTC: resolved
This incident has been resolved. It was due to a connection issue in one of the data centers for the telephony provider. We are adding more fallback routes there.

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