- Level
- confirmed
- Worst impact
- Degraded
- Components
- Phone Call
- Down Index
- 18of 100
What to do
Check whether you use Retell AI Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 40m it lasted.
Anything that failed between 2026-03-16 18:41 UTC and 2026-03-16 19:21 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 3
- investigating
Starting ~13:32 UTC (8:32 AM PT), batch calls were not being sent due to an internal issue that was triggered in our system. We've identified the root cause and are actively working on a fix.
provider
- monitoring
A fix is being deployed and we are monitoring to ensure recovery. As a side effect, batch calls that were missed are being marked as "sent".
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-a3f04e0425
Is Retell AI still down?
No, this incident was resolved 2026-03-16 19:21 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
40m, from 2026-03-16 18:41 UTC to 2026-03-16 19:21 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.