# Intermittent Call Connection Failures

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2025-10-28 19:28 UTC
- Phone Call
- id: DWN-ad2fe10d89
- Official page: https://stspg.io/3h54q7lpm32n

## Updates from Retell AI
### 2025-10-28 19:28 UTC: resolved
From 11:10 AM – 11:34 AM PST, we observed that inbound calls were experiencing connection issues and timeouts. 
We have identified the issue as being caused by a brief outage with our telephony provider.
The issue has since been resolved and all services are operating normally.

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