- Level
- confirmed
- Worst impact
- Degraded
- Components
- Phone Call
- Down Index
- 22of 100
What to do
Check whether you use Retell AI Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h it lasted.
Anything that failed between 2025-06-13 17:15 UTC and 2025-06-13 21:15 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 3
- investigating
We have identified that starting from 9:30am PDT, all Telnyx inbound calls are very choppy. With the current investigation, it indicates that this is a telephony issue, and we have escalated to our telephony carriers and partners, awaiting their response and fix. Telnyx outbound is working normally. Twilio inbound and outbound is working normally. If you are using Telnyx inbound, we recommend you to switch to a Twilio number in the meantime while the Telnyx and other telephony partners address this issue.
provider
- monitoring
The choppy issue seems resolved. We will keep monitoring and will help telephony partners find the root cause to help them prevent this from happening again.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-bf125b03b3
Is Retell AI still down?
No, this incident was resolved 2025-06-13 21:15 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
4h, from 2025-06-13 17:15 UTC to 2025-06-13 21:15 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.