# Telnyx inbound calls choppy

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 4h
- started 2025-06-13 17:15 UTC
- Phone Call
- id: DWN-bf125b03b3
- Official page: https://stspg.io/4dxbccvw4f3h

## Updates from Retell AI
### 2025-06-13 17:15 UTC: investigating
We have identified that starting from 9:30am PDT, all Telnyx inbound calls are very choppy.
With the current investigation, it indicates that this is a telephony issue, and we have escalated to our telephony carriers and partners, awaiting their response and fix.
Telnyx outbound is working normally.
Twilio inbound and outbound is working normally.
If you are using Telnyx inbound, we recommend you to switch to a Twilio number in the meantime while the Telnyx and other telephony partners address this issue.

### 2025-06-13 19:51 UTC: monitoring
The choppy issue seems resolved. We will keep monitoring and will help telephony partners find the root cause to help them prevent this from happening again.

### 2025-06-13 21:15 UTC: resolved
This incident has been resolved.

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