# KB Retrieval and QA Failure

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 28m
- started 2026-04-13 23:47 UTC
- QA, Knowledge Base
- id: DWN-ce151b4ec5
- Official page: https://stspg.io/g8gwc7r8vv1r

## Updates from Retell AI
### 2026-04-13 23:47 UTC: monitoring
The KB retrieval and QA experienced an issue due to an unintended code change. The issue has been resolved, and we are actively monitoring the systems to ensure continued stability.

### 2026-04-14 00:15 UTC: resolved
This incident has been resolved.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by Sazabi (https://sazabi.com/?utm_source=down-guide&utm_medium=markdown).