- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 8of 100
What to do
Check whether your product depends on Retell AI. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 0m it lasted.
Anything that failed between 2025-06-21 18:52 UTC and 2025-06-21 16:30 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 1
- resolved
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include - Custom LLM not requesting responses - Retell agents not responding to user response 10:48am: A fix is being pushed, we start to see the issue get mitigated. 11:50am: Fix fully rolled out.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d713a84ba1
Is Retell AI still down?
No, this incident was resolved 2025-06-21 16:30 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
0m, from 2025-06-21 18:52 UTC to 2025-06-21 16:30 UTC, by the times Retell AI posted.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.