# Agent not responding to users when interruption setting it low

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2025-06-21 18:52 UTC
- id: DWN-d713a84ba1
- Official page: https://stspg.io/r4104dv157q7

## Updates from Retell AI
### 2025-06-21 16:30 UTC: resolved
9:30am: Incident started, where agents are not proactively responding to users when it has a low interruption setting. The behavior seen can include
- Custom LLM not requesting responses
- Retell agents not responding to user response
10:48am: A fix is being pushed, we start to see the issue get mitigated.
11:50am: Fix fully rolled out.

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