- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Phone Call
- Down Index
- 31of 100
What to do
Check whether you use Retell AI Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 56m it lasted.
Anything that failed between 2026-01-09 08:30 UTC and 2026-01-09 10:26 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 4
- investigating
Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.
provider
- identified
The root cause has been traced to our telephony stack provider. The issue has been escalated to their support team, who are actively triaging the incident.
provider
- monitoring
The issue should have been resolved, we are closely monitoring the status.
provider
- resolved
The issue has been fixed
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d79502f545
Is Retell AI still down?
No, this incident was resolved 2026-01-09 10:26 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
1h 56m, from 2026-01-09 08:30 UTC to 2026-01-09 10:26 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.