# Outbound Calling Service Degradation

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 56m
- started 2026-01-09 08:30 UTC
- Phone Call
- id: DWN-d79502f545
- Official page: https://stspg.io/stl9h2dztvs7

## Updates from Retell AI
### 2026-01-09 08:30 UTC: investigating
Outbound calls are currently experiencing issues. Some users report receiving multiple calls from a single dial attempt, or agents being unable to hear audio. We are investigating the root cause.

### 2026-01-09 09:58 UTC: identified
The root cause has been traced to our telephony stack provider. 
The issue has been escalated to their support team, who are actively triaging the incident.

### 2026-01-09 10:17 UTC: monitoring
The issue should have been resolved, we are closely monitoring the status.

### 2026-01-09 10:26 UTC: resolved
The issue has been fixed

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