# Telnyx calls encountering telephony provider permission denied

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 4m
- started 2025-11-26 18:48 UTC
- Phone Call
- id: DWN-d8122ff8f8
- Official page: https://stspg.io/0x6n7nw4z31y

## Updates from Retell AI
### 2025-11-26 18:48 UTC: investigating
We have observed that calls through retell Telnyx numbers are having issues.

### 2025-11-26 18:52 UTC: resolved
This has been resolved now. This is related to an elastic IP issue, which is mitigated now.

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