- Level
- confirmed
- Worst impact
- Degraded
- Components
- Web Call, Phone Call
- Down Index
- 18of 100
What to do
Check whether you use Retell AI Web Call, Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 22m it lasted.
Anything that failed between 2025-06-09 22:52 UTC and 2025-06-09 23:14 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 2
- identified
3:15pm PDT: There starts to have a resource initialization problem with single prompt agents, causing the concurrency counter to pile up and not get cleared, and caused subsequent calls to get rejected 3:30pm PDT: a fix is starting to get rolled out, and we are resetting concurrency counters for everyone to unblock the calls in the meantime.
provider
- resolved
4:12pm: The fix has been deployed, and we've cleared the concurrency counter again to remove all the effects from the issue.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-dad686e19b
Is Retell AI still down?
No, this incident was resolved 2025-06-09 23:14 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
22m, from 2025-06-09 22:52 UTC to 2025-06-09 23:14 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Web Call, Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.