# Concurrency not cleared up

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Degraded
- lasted 22m
- started 2025-06-09 22:52 UTC
- Web Call, Phone Call
- id: DWN-dad686e19b
- Official page: https://stspg.io/0661fd2bc8xv

## Updates from Retell AI
### 2025-06-09 22:52 UTC: identified
3:15pm PDT: There starts to have a resource initialization problem with single prompt agents, causing the concurrency counter to pile up and not get cleared, and caused subsequent calls to get rejected
3:30pm PDT: a fix is starting to get rolled out, and we are resetting concurrency counters for everyone to unblock the calls in the meantime.

### 2025-06-09 23:14 UTC: resolved
4:12pm: The fix has been deployed, and we've cleared the concurrency counter again to remove all the effects from the issue.

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