# ASR configuration bug

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 45m
- started 2025-12-30 21:20 UTC
- id: DWN-dd134d933a
- Official page: https://stspg.io/8s0m3vm2vnb5

## Updates from Retell AI
### 2025-12-30 21:20 UTC: investigating
A recent code change introduced an issue in the ASR module that may cause some agents to go offline.
We are working on a fix actively.

### 2025-12-30 21:20 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-30 22:00 UTC: monitoring
The fix is being pushed to the production, we are observing and monitoring the current system status.

### 2025-12-30 22:04 UTC: resolved
This incident has been resolved.

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