- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Phone Call
- Down Index
- 30of 100
What to do
Check whether you use Retell AI Phone Call. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 17m it lasted.
Anything that failed between 2025-05-15 23:53 UTC and 2025-05-16 01:10 UTC may need a replay.Subscribe to Retell AI's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=retell works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Retell AI 2
- investigating
Telnyx Inbound Calling is down We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue. Update: Inbound traffic has returned to normal.
provider
- resolved
This incident has been resolved.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e58114d334
Is Retell AI still down?
No, this incident was resolved 2025-05-16 01:10 UTC. For Retell AI's live state, see https://down.guide/retell.
How long did it last?
1h 17m, from 2025-05-15 23:53 UTC to 2025-05-16 01:10 UTC, by the times Retell AI posted.
What was affected?
Retell AI named Phone Call.
What caused it?
Retell AI hasn't published a root cause. If it does, it shows here.
Where does this come from?
Retell AI's official status page, https://status.retellai.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.