# Telnyx Inbound Calling Down

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 17m
- started 2025-05-15 23:53 UTC
- Phone Call
- id: DWN-e58114d334
- Official page: https://stspg.io/f0qyznmc0x0p

## Updates from Retell AI
### 2025-05-15 23:53 UTC: investigating
Telnyx Inbound Calling is down
We are currently investigating an issue with Telnyx where inbound UDP packets appear to be dropped intermittently, resulting in call failures. Our team is actively working with Telnyx to escalate and resolve the issue.
Update: Inbound traffic has returned to normal.

### 2025-05-16 01:10 UTC: resolved
This incident has been resolved.

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