# Speech-to-speech calls failing due to a provider permission issue

- Provider: [Retell AI](https://down.guide/retell)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2026-10-25 23:51 UTC
- id: DWN-f066ec6a9d
- Official page: https://stspg.io/zvbgjdc1ytzw

## Updates from Retell AI
### 2026-10-25 23:51 UTC: resolved
Between 1:45 PM PDT Oct 24th and 4:50 PDT Oct 25th, a permission issue with openAI speech-to-speech model caused calls using speech-to-speech agents to fail or go silent. Access has been restored and speech-to-speech calls are working normally. Agents using the standard (cascading) setup were not affected.

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